FAQ
Where is my order?
Tracking information is sent via email once orders are shipped. Please allow 24-48 hours to receive this information. If you are having issues with the delivery of your order, or did not receive tracking information, please contact us here.
What is your return policy?
Most items may be returned within 14 days of receiving the order. For our full return policy and instructions for making a return, please click here.
Can I return an item at one of your stores?
At this time, we are unable to accept returns in any of our physical stores. Instructions for making a return can be found here.
Can I cancel my order?
We strive to get orders shipped the same day they are placed. For that reason, we are usually unable to cancel orders once placed. If contacted right away, we may be able to cancel your order before it is shipped. You can contact us here.
We are unable offer in-store pickup at this time. We apologize for any inconvenience.
Do you offer in-store pickup?
Most of our online items are sold in stores but items can sell out quickly. So if you see something you like, either in-store or online, don't hesitate because it is likely to be gone in a short period of time.
Is everything online sold in your stores?
Most items cannot be restocked as they are made in limited numbers.We can sometimes reorder certain styles if the manufacturer orders a recut. Contact us here and we will try our best to get the item(s) for you.
Will a sold out item be restocked?
We buy our merchandise from designers and manufacturers who specialize in the production of quality apparel, accessories, and shoes.
Do you design your merchandise?
All sale items are considered final sale and cannot be returned. Please see our return policy here.